cancel
Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 4
149
Flag Post
HP Recommended

Computer plugged in but won't charge.

pavilion notebook -15-bc200
Microsoft Windows 10 (64-bit)

Hi,

My laptop will not charge when I plugged it in. I have checked the socket and I have run HP PC Diagnostic hardware and it says that the AC adapter and the battery have passed. Does anyone know what could be wrong, I am now at 55% and I need my laptop for college.

 

Thanks.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
24,429 24,384 2,065 3,206
Message 2 of 4
111
Flag Post
HP Recommended

Computer plugged in but won't charge.

@Karamel1 Welcome to HP Community!

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in.

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists check this link: Click here

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

0 Kudos
Highlighted
New member
3 1 0 0
Message 3 of 4
90
Flag Post
HP Recommended

Computer plugged in but won't charge.

Hello,

 

Should I still do this process if I can't take out the battery?

 

Thank you.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,429 24,384 2,065 3,206
Message 4 of 4
72
Flag Post
HP Recommended

Computer plugged in but won't charge.

@Karamel1 You should be able to perform the steps and remove the battery: click here for steps.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation