• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY Laptop 13-aq0000
Microsoft Windows 10 (64-bit)

Hi, so I've had my HP Envy 13t for a couple of months, and just recently, the bottom base of the laptop is coming off whenever I open my computer screen, to the point where I can see the internal components of the laptop since it opens up so much. I did drop the computer once before, but it only dented the side of the computer a little, and I didn't see the bottom base coming off at that point in time. 

 

What exactly is the problem with my bottom base? Are the screws/connections loose/falling out? 

 

To fix it: Is it possible to fix this structural issue at a PC repair shop or is it better to fix it myself at home? Is it even possible to order a replacement bottom base for my HP Envy laptop, remove the bottom base I have on right now, and put in a new one?  Buying a new laptop should only be the last, last resort for me, since I just got this new laptop months ago. 

 

I'd be extremely grateful for even a little bit of help for my very infuriating issue!

 

 

1 REPLY 1
HP Recommended

Here are some images of the bottom base falling off. I am able to pop the bottom left base back on after closing my laptop screen, but the bottom right base is stuck slightly open and I am unable to pop it back in.

 

photo_1.jpgphoto_3.jpg

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.