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lgx360
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Message 1 of 2
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Flag Post

Computer shuts down when i push the keyboard off light(f5)

‎01-16-2020 08:40 PM

HP Recommended
Product: spectre x360
Operating System: Microsoft Windows 10 (32-bit)

when i hit the keyboard lighting key (f5) the computer shuts down.  

1 REPLY 1
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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-19-2020 09:03 AM

HP Recommended

Hi @lgx360

 

Welcome to the HP Support Community. 

 

This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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