Computer turns on black screen

[Jocke22]

Hi

my labtop turns on but has a black screen

what should I do?

[Jerry_57]

Hi @Jocke22,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP laptop is turning on with a black screen. Here are a few steps you can try to troubleshoot the problem:
 

Troubleshooting Steps for a Black Screen on HP Laptops:

Power Reset:
 

• Disconnect all external devices (e.g., printers, USB drives).
   
• Unplug the power adapter and remove the battery (if detachable).
   
• Press and hold the power button for about 15 seconds.
   
• Reconnect the battery and plug in the power adapter, then try to turn on the laptop.

Check for Display Issues:
 

• Check if the screen brightness is set to very low.
   
• Try connecting the laptop to an external monitor to see if there's any display.

Hard Reset:
 

• Perform a hard reset to clear the memory and any residual electrical charge from the system. This can be done by pressing the power button down for a longer duration (as in the power reset step above).

Memory Modules:
 

• If you are comfortable doing so, check the internal memory (RAM) modules. Remove and reseat them, as they might have become loose.

BIOS Reset:
 

• Turn off the laptop, then turn it back on while immediately pressing the F10 key repeatedly to enter BIOS settings. Check if the screen lights up and displays BIOS options.
   

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support