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‎01-19-2022 03:27 AM

HP Recommended
Product: HP Pavilion Gaming Laptop hp leptop
Operating System: Microsoft Windows 11

After changing motherboard of my HP pavilion its hanging.  And running very slow and during hardware diagnostics its can't pass CPU stress test and get completely hang for hours.

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3 REPLIES 3

‎01-19-2022 05:53 AM

HP Recommended

Not enough information. What is the specific model of the laptop? Where did you get the motherboard? I would suggest the motherboard you got may not be good. 

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‎01-21-2022 08:34 AM

HP Recommended

I got motherboard replaced by service engineer HP service center sent to me because my laptop os in warranty.   My laptop model is  HP pavilion. Model is 15-ec0101AX

Part number  is 167W1PA#ACJ

Ryzen 5, 8GB RAM, 1TB, 

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‎01-21-2022 11:03 AM

HP Recommended

I would check back with them. We are not the Service Department and cannot really intervene in a service case. 

1 person found this reply helpful
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