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‎01-11-2020 05:22 PM

HP Recommended
Product: Specter x360
Operating System: Microsoft Windows 10 (64-bit)

A couple days ago my computer ran out of power, and when I tried to plug it in, it now won’t charge. There is no sign of life - I’ve tried holding down the power button for various lengths with the computer both open and closed. I know the outlet is working, but I don’t have a friend with the same computer, so I haven’t been able to figure out if it’s a problem with the computer or the charging cable. 

Any help would be appreciated. 

4 REPLIES 4

‎01-12-2020 01:04 AM

HP Recommended

it is probably either your battery or power jack

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‎01-12-2020 01:07 AM

HP Recommended

most likely your battery if you can turn it on while on charge

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‎01-12-2020 09:38 AM

HP Recommended

It won’t turn on even when charging. Does that mean it’s most likely the power plug not working?

 

To get a new plug would I have to go through hp support and have them send me one, or could I pick one up somewhere? I’m under warranty.

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‎01-14-2020 07:16 PM

HP Recommended

Check your power plug before you buy something.

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