Concerned about Hidden Key Logging

[braffit]

Can an expert alleviate my concerns  regarding the news regarding hidden key logging on HP products?  My laptop is 2 weeks old.

[Jeet_singh · Accepted solution]

Hi @braffit,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you need assistance with the key logging. Don't worry as I have a few suggestions which should help you resolve this issue.

HP is committed to the security and privacy of its customers and we are aware of the keylogger issue on select HP PCs. HP has no access to customer data as a result of this issue. Our supplier partner developed software to test audio functionality prior to product launch and it should not have been included in the final shipped version. Fixes will be available via HP.com.  
 

For a complete list of affected platforms please check the security advisory: Click here

If your computer is not listed in the effected PC's I would suggest here is to update all the drivers on your PC either using Windows update or using HP Support Assistant.

I would suggest please update the BIOS on your PC and check if it helps.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Please let me know if this resolves the issue, or if you require further assistance!

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[braffit]

Hi Jeet_singh, many thanks for your quick response and solutions to my concern. I followed your links and I am now aware that my laptop is not at risk. I must add, since purchasing my HP product how impressed  I am with the HP setup. 

regards braffit

[Jeet_singh]

Hi @braffit,

Thank you for replying,

I'm glad that I could contribute towards resolving the issue and finding a solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,