Confusion regarding maximum RAM upgrade capacity on HP 15-p013tx

[Dammy3]

Hi, 

I have a HP 15-p013tx with 2 slots and an 8gb ram (See bottom of the post for part number/spare number) installed in slot 1.

I have two questions. 

1. Maximum RAM upgrade capacity

from the CMD when I enter wmic memphysical get maxcapacityEX on my  , it shows me the capacity as 16gb. I ordered an 8GB from Amazon (timetec) initially but that didn't work as when I turned on the laptop, windows won't boot. 

I then went on the kingston website where it showed me the KCP3L16SD8/8 RAM that would work but if you look at the memory bank schema it shows that the max compatible was 12gb. I then searched the internet and also found out the same on another website claiming 12gb as the maximum. Can someone please help me with knowing what is the maximum RAM upgrade I can go with ?

2. Compatible RAM. 

This one relates to the first question. Now whatever the maximum turns out to be (12gb or 16gb), do I need to order both from Kingston so that they are compatible or would it be ok to run with the existing RAM that's on the system already ? see images below for the one that is already installed. 

Thanks

[Irfan_06]

Hi @Dammy3,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are looking to upgrade your laptop hardware and need information related to it.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Dammy3]

Hi Irwin, 

Thanks for your message. 

Unfortunately the support service in Australia wasn't much helpful and suggested me to consult a local technician to see if I can upgrade or not. (SMH). 

I am just after information based on past experiences or normal industry standards to ensure I am not buying a $118 RAM which would just go to the bin if it doesn't work. 

Thanks 

[Raj_05]

Hi @Dammy3,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support