Connect a HP Envy laptop to a Dell Docking station WD19S

[EdwardJohnallen]

Hi 

I have a new HP envy laptop (which has the USB-C thunderbolt connection) and we want t connect it to a Dell Docking station WD19S.

when I plug in the USB-C cable from the docking station, the laptop sems to connect and then drop the connection and repeat this cycle.  (when I watch the "devices" screen in windows I see the monitors and a USB hub appear 'and disappear too)

Here's a link to a video of how it connects / disconnects...

[Content removed]

I've done all the HP and WIN 11 updates, but the problem persists.

Should they work together OR is there a fundamental compatibility issue I won't be able to resolve please?

Many thanks in advance

[Nal_NR]

Hi @EdwardJohnallen,

Welcome to the HP Support Community. 

I'd be glad to help you! 

That is an excellent description and a great diagnosis. It is greatly appreciated.            

This might require one-on-one interaction to fix the issue. Since you have already tried all the possible troubleshooting,  I recommend you contact phone support for further assistance.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.