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HP Recommended

I recently purchased HP USB-C Dock G5 and want to connect two monitors. Both monitors have HDMI cables but the docking station only has 1 HDMI port. I bought a HDMI/USB adapter which has video and audio capabilities (brand: Besola, description below). However, the monitor is not recognised by the docking station. Does anyone have any suggestions how to connect two monitors to the docking station? Any recommendations on HDMI cable adapters? Thanks 

 

 

adapter details: besola 

USB to HDMI Adapter,1080P USB 3.0/2.0 to HDMI Adapter Full HD Multi-Display Video Audio Graphics Cable Output Multiple Monitors Compatible with Windows 7/8/8.1/10/11/XP for PC Laptop Projector HDTV

6 REPLIES 6
HP Recommended

hi @AJ335 

 

This depends on the model of the computer, if the computer does not have a USB-C port compatible with DisplayPort it cannot use multiple displays

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HP Recommended

Hi, thanks for reaching out! It is a HP EliteBook x360 and it works with a HP docking station and 2 monitors in my office, just can’t seem to get the same setup for my home office. 

HP Recommended

but I don't understand very well, you connect the other monitor by dock through the USB-A port, I don't think that port can transmit image.

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HP Recommended

Hey @restistencia

Which other port would you suggest for the second monitor? As there is only one HDMI on the docking station. 

HP Recommended

It has DisplayPort ports that are just to put other monitors. Buy a DP to HDMI cable

 

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HP Recommended

So, I am having an issue with this docking station using the DP ports and adding additional monitors using the HDMI port as well. It reads my DP ports with those 2 monitors but when I try to add a 3rd using the HDMI it stops reading one on of the DP ports. After watching the HP videos and following the steps to add extra monitors using these ports together it gives the same issue. I can only use the 2 DP ports together but cannot add a 3rd or 4th using the HDMI port even with an HDMI adapter extender. As well it will read the 3rd monitor but I cannot do anything in the display settings with it other than disconnect it. Any help is appreciated as I need 4 monitors for work and got disappointed when it did not work that way. any suggestions? Laptop is HP and all monitors are HP.

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