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Message 1 of 2
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Flag Post

Solved!

Contacting HP Support

HP Recommended
Pavilion 15 cs3099tx
Microsoft Windows 10 (64-bit)

Hi Folk's,

                I purchased the above laptop last week.

 

I've been trying to find an HP approved tech to install more RAM.

Every way I've tried ends up going in a circle.

 

So here I am.

 

Do any of you know how to contact support via email?

I presume if I install added RAM my warranty is voided.

So where do I go to get the RAM installed so the warranty is intact?

 

Thanks'.

A very very frustrated Bob.

 

 

 

 

 

1 REPLY 1
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Message 2 of 2
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HP Recommended

Hi,

Upgrading RAM or Drive is an accepted practice and will not void warranty as long as you do not break anything during the upgrade. So you could do yourself or get it done by a local trusted computer shop. (it will also be much cheaper)

The notebook will support max 64GB of DDR4 2666Mhz RAM (2x32GB) even if service manual mentions 16GB

Example:

https://www.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-15-cs3055wm#memory

 

On page 56 of service manual you can see the steps to install the RAM

http://h10032.www1.hp.com/ctg/Manual/c06248419

 

Hope it helps,

David

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