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‎09-22-2023 04:50 AM

HP Recommended
Product: HP Pavilion - 14-ce2006np

In the control panel I allways have a yellow warning about a unkown PCI device.

When I opened proprerties I've the following message:

Device PCI\VEN_8086&DEV_9DA4&SUBSYS_84BC103C&REV_30\3&11583659&0&FD requires further installation.

Can anyone help identifiyng what is missing?

Thanks

Category:
5 REPLIES 5

‎09-22-2023 09:03 AM

HP Recommended

That would be a Synaptics WBDI Fingerprint Reader software driver.

 

Try this one.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-14-ce2000-laptop-pc/26122235/...


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‎09-22-2023 12:06 PM

HP Recommended

Hi Enrico,

Thank you for your message. Unfortunatelly the installation was not sucessfull.

I got a message stating that the driver is not supported by this OS version.

I'm running Windows 11

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‎09-22-2023 12:08 PM - edited ‎09-22-2023 12:09 PM

HP Recommended

OK. Try one of the client versions from the Microsoft Windows Catalog for Windows 11.

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiM_L7b576BA...


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‎09-23-2023 05:54 AM

HP Recommended

Just giving some feedback.

Tried Synaptics Incorporated - Biometric - 5.5.803.1051 and also Synaptics Incorporated - Biometric - 5.5.7.1124 unsucessfully.

Upon paying attention to the description founf that these updtes are for AMD64 not Intel.

Thanks anyway.

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‎09-23-2023 08:29 AM

HP Recommended

"Upon paying attention to the description founf that these updtes are for AMD64 not Intel."

 

You are mistaken. You made an  unfortunate assumption.

 

AMD64 does not mean only for AMD processors and chipsets.

 

It refers to the 64-bit architecture,  which includes Intel and AMD's 64-bit processors.

 

https://www.google.com/search?client=firefox-b-1-d&sca_esv=567854312&sxsrf=AM9HkKlmjDsNcu1BLlIvjtvJl...

 


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