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‎05-15-2020 01:35 PM

HP Recommended
Product: HP Notebook - 15-da0112nl

Ciao/Hi,

il pc di accende ma non si avvia, eseguo la diagnosi e mi risulta/the pc turns on but doesn't start, I run the diagnosis and it turns out to me:

 

Controllo DST completo dell'unità disco rigido: NON RIUSCITO

ID ERRORE: 9XP3L8-9AGA48-XD7W3G-619V03

ID PRODOTTO: 4TT34EA#ABZ

Test dei componenti: NON RIUSCITO

Versione corrente: 6.6.2.0

 

Qualcuno mi sa dire come posso fare?/Can anyone tell me how I can do it?

 

Grazie/Thanks

1 REPLY 1

‎05-15-2020 02:33 PM

HP Recommended

Ciao:

 

The error code reported, Hard Disk 1 Full Test Failure, means you have to buy a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

https://content.abt.com/documents/90195/15DA0046NR_manual.pdf

 

After you replace the drive, using another Windows PC, a 32 GB USB flash drive and the HP cloud recovery tool, you can make a bootable recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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