Cool Sense Software Failing

[nick_steblay]

I'm getting an error on boot that the HPTermalContol service is not registering correctly.  I attempted to update the Cool Sense software using a download from the HP Support Site - sp67743.  I get the following error when updating.

Product: HP CoolSense -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action EventLogSetupWin8.4B109EDF_A027_4D54_8817_85007A5CBC4E, location: C:\WINDOWS\Installer\MSI10D1.tmp, command: CreateEx "HP Software Framework" hputils hpqWmiEx Wireless hpCasl hpCaslNotification

[asmita6658]

Hi @nick_steblay

Welcome to the HP Support Community. I'd be happy to assist you with the software download issue. 

To better assist you - May I know from where are you trying to download the software? 

While you respond to that, try these steps - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[nick_steblay]

I am running the Windows Insider fast ring.  I always have the latest patches.