Cooling fan always on, even on passive setting, and low cpu temperature

[Pc1712]

Hi, the laptop I have runs on a ryzen 5 2500u, with integrated Radeon vega 8 graphics. I recently installed new recommended AMD graphics drivers, this caused performance issues so I rolled back to the previous working driver, and ever since, my cooling fan is always on, even from boot up when the laptop is cool. I’m not running any cpu/graphics intensive programs or even have lots of tabs open. I installed the ‘coretemp’ app to monitor the temperature of the cpu and it doesn’t increase. The fan is also clear from dust. The system cooling policy is also set on ‘passive’ and I don’t know what to do to stop the fan from turning on.  Hope you guys can help me.

[Echo_Lake]

@Pc1712

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.
7.  If the issue persists, follow the next steps.

Microsoft System Restore:

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Click here: https://support.hp.com/in-en/document/c03327545

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Pc1712]

Thanks for getting back me! I tried all these steps and nothing worked. I tried to do a windows restore, but I had no restore points saved, as there were none created automatically. Windows is up to date, and all updates from hp support assistant are installed, but the problem still persists. I done a system recovery, using the hp recovery manager, and that did not work either. I again cleared the cooling vents out with compressed air, and that didn’t help either. The performance of my laptop has also greatly decreased after this issue came about. Videos barely seem to load, Microsoft edge and chrome are extremely sluggish, and all other applications that I had used before hand barely work. I don’t understand why the system recovery didn’t help as this all suddenly happened when I updated the graphics drivers and updated windows, so I assumed that going back to previous drivers would’ve solved the issue. Don’t know what else to do. 

[Echo_Lake]

@Pc1712

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Pc1712]

Thanks for the guidance.

I performed the system recovery without removing my files, and that did not work. so I completed the full system factory reset, removing all files, and unfortunately that did not work either. Could it be some sort of hardware issue?

again thanks for taking your time to advise me.

[Echo_Lake]

@Pc1712

Thank you for posting back.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.