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- HP Community
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- Notebook Hardware and Upgrade Questions
- Copresssor driver

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07-09-2019 01:55 PM
I have upgraded my window vista to win 10 but the device manager is giving an error that is unable to find the driver of the co oproceeor. can you please help me locate this driver for me as i found this thread link disabled on same website of yours because of age
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Accepted Solutions
07-09-2019 02:05 PM
Hi:
You will have to manually install this driver as follows...Download and run the below driver. It will probably not install the coprocessor automatically.
ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36240.exe
Go to the device manager. Click on the coprocessor device needing the driver.
Click on the driver tab. Click on Update Driver. Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp36240.
Make sure the Include Subfolders box is checked, and the driver should install.
Then restart the PC.
07-09-2019 02:05 PM
Hi:
You will have to manually install this driver as follows...Download and run the below driver. It will probably not install the coprocessor automatically.
ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36240.exe
Go to the device manager. Click on the coprocessor device needing the driver.
Click on the driver tab. Click on Update Driver. Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp36240.
Make sure the Include Subfolders box is checked, and the driver should install.
Then restart the PC.
07-10-2019 02:16 AM
I do really appreciate the precision and promptness of your reply. I still have some other problem to resolve as it seems that still there is something not working properly as it crashes after it hibernates but it is better if i do further checking.
07-15-2019 10:50 PM
Thanks much to your help
win 10 cannot do this upgrade any clues?
2019-07 Cumulative Update for Windows 10 Version 1809 for x86-based Systems (KB4507469)
which always gives the following error
Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)
I tried even to do a manual upgrade with same result
Regards
Alex
07-16-2019 07:09 AM
Hi, Alex:
Unfortunately, I would not be able to help you with that issue.
I have had that happen to me once or twice on a couple of PC's over the last 4 years since W10 came out.
This is what I did...I hid the troublesome update, and then the next cumulative update (which would have all the same stuff the one that isn't working for you), usually installs without a hitch.
Once I think I had to wait until two later updates came out before the cumulative update finally installed.
See the link below for the utility...
https://support.microsoft.com/en-us/help/4026726/windows-10-hide-updates-or-driver-updates