Corrupted Keyboard Driver-Where can I download another?

[Tewson]

Recently after my laptop starts up, the built-in keyboard stopped working. I solved this problem before by going to the Device Manager and updating the driver, but now when I try to to that it shows the following: "Windows cannot start this hardware device because its configuration (in the registry) is incomplete or damaged. (Code 19)." It's apparent that the driver became corrupted. I uninstalled it and went to the HP Support Assistant, but it didn't find any new drivers. Is there any way to get the driver from another location?

Also, System Restore won't work, since the only restore points were made after this problem first appeared.

[Riddle_Decipher]

@Tewson

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the keyboard drivers doesn't work,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check if an alternate/external keyboard works?

Did you attempt to recover the driver using the recovery manager?

If you haven't, Click here for instructions on obtaining the original drivers from HP Recovery manager,

If the issue persists, you may want to create a new administrator account and check if that works: Click here for steps.

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[Tewson]

@Riddle_Decipher

Thanks for the reply. I did verify that an external keyboard does work (I'm actually writing this on the affected computer). I did try using the Recovery Manager as you said, but I can't seem to find any keyboard drivers to install through it.

Also, it's worth noting that I did try doing a system restore to see that it will do anything and it worked, even though it told me that it couldn't be finished. The keyboard now works, but I'm sure that the next time I restart the computer, the keyboard driver will become corrupted again. Is there any way to prevent that?

[Riddle_Decipher]

@Tewson

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

I recommend you create a new user account and check if that works,

Click here for the details.

normally, the restart or system restore shouldn't make any difference, however, if it does, a new user account should help identify or resolve the issue.

If I have answered your queries, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

[Tewson]

@Riddle_Decipher

Thanks again for the reply. I made another administrator account, as you told me to do. I have never logged in to it and have never interacted with it. Last night, it seems that my computer restarted itself for updates, and the keyboard still works. I'm not completely sure if this means the issue is resolved, so I'll stay wary for now. If the problem returns, I'll be sure to let you know.

[Riddle_Decipher]

@Tewson

Thank you for the update,

I'm glad it's working now.

It looks like, creating the new account could have triggered the updates to go through, however, to ensure the issue is completely resolved, I recommend you work on it for a few days and if the issue shows its ugly face, try using the new user account to check if that works.

I'll be awaiting your response and would be glad to help (if need be)

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Tewson · Accepted solution]

@Riddle_Decipher

I restarted my computer again, and the problem reapeared. I tried to use the new account, and the keyboard was still not working. As I type this, I am performing another system restore to temporarily fix it again. If you have any other solutions, I would be glad to hear them.

UPDATE: System Restore no longer works, my keyboard is still disabled.

UPDATE 2: I found the solution here: https://www.youtube.com/watch?v=L5r8BzHhwfE

I'm grateful for your willingness to help me, even though you didn't solve the problem.

[Riddle_Decipher]

@Tewson

Thank you for the update,

I appreciate your time and efforts, 

I'm glad found the solution for this concern. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂