'Counterfeit Battery Check - Battery might not be HP Original' message - Now battery won't charge

[hector210]

Hi Community,

Since the start of the week I have been receiving a 'counterfeit battery check - battery might not be HP original' warning message on start-up. The message says that fast charging might not be available. Since then, my battery won't charge beyond 9%. I bought my notebook at a reputable retail outlet two years ago and, as far as I know, my battery is an HP original.

Any ideas how I can resolve this?

Thanks

[VikramTheGreat]

Hi @hector210,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed explanation. The "Counterfeit battery check – battery might not be HP original" warning and the battery not charging beyond 9% are often linked to either:

1. Battery health degradation, or
2. Firmware/BIOS miscommunication, or
3. A genuine HP battery is being misidentified due to a software or chip issue.

Here's how to troubleshoot and potentially resolve this:

1. Run HP Battery Check

Use HP’s diagnostic tool to check battery health:

• Download and run: HP PC Hardware Diagnostics for Windows
• Select Component Tests > Power > Battery Test

If the battery fails, it may need replacement—even if it’s original.

2. Update BIOS and Battery Drivers

• Go to HP Support and enter your laptop’s model number: Official HP® Support.
• Download and install:
  • The latest BIOS
  • HP System Event Utility
  • Battery firmware update (if available)

3. Perform a Battery Reset

• Shut down the laptop.
• Unplug the charger.
• Press and hold the power button for 15–20 seconds.
• Plug in the charger and power on.

4. Check Battery in Device Manager

• Open Device Manager > Batteries
• Right-click Microsoft ACPI-Compliant Control Method Battery and uninstall it.

Restart your laptop—Windows will reinstall it automatically.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat