• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-04-2024 04:08 PM

HP Recommended

Hello,

 

The top cover Base of my hp pavilion x360 convertible 15" touch is broken where the hinge is. It is preventing me from opening and closing the laptop. I need to buy a replacement. Where can I find a reliable seller?

 

Thanks!

Category:
1 REPLY 1

‎05-05-2024 08:17 AM

HP Recommended

I can't help you if your do not provide the System SKU

 

Without that you have not identified your laptop.

 

I assume that you want the correct part? Top covers are not a one size fits all situation.

 

Power on and type the word  msinfo in the search box.

Click on the System Information icon that appears above.

The ninth line in the list is the System SKU.

 

Post that System SKU in your next reply to your thread.

 

That is what we need to know the hardware configuration of your laptop. 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.