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HP Recommended
Pavilion model 15-cx0071nr
Microsoft Windows 10 (64-bit)

Bought this laptop 5 months ago. Opened it up yesterday and heard a kind of loud creaking sound, didn't really pay any attention to it.

Today I noticed when I opened the laptop the left part connecting to the screen was peeling open with some white glue(?) Showing in between.

I fear that the opening is only going to get larger, anything I can do to close it up ?Untitled.jpg

1 REPLY 1
HP Recommended

Hi,

Most likely it is a problem with the hinge which is pushing against the bezel and making it come loose. Since the PC is still under warranty, you should contact HP support directly in your country to get fixed.

In the link below, you can identify the PC and get contact options in Canada.

https://support.hp.com/ca-en/contact/laptops

 

Hope it helps,

David

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.