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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
HP Recommended
I suspect that you mean the HP part number.
You will need to provide the specific product name and number of your laptop.
What you have used to identify your laptop with is the generic model series name and product number and that is not specific enough.
HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.
It is difficult to help you if we don't know the specific hardware configuration of the laptop that you own.
Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.
Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.
Method #3: Press the power button and immediately tap the F2 key.
Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.
If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
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HP Recommended
If you have need of identifying your laptop again, use the HP product number 65M48PA.
It took more research on my part to find it.
The HP PartSurfer data for your laptop is at the link below. It has all of the important parts of your laptop.
https://partsurfer.hp.com/?searchtext=65M48PA
The HP fan part number is
| M54775-001 | FAN 60W |
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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