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‎02-06-2019 09:58 PM

HP Recommended
Product: dv6-3173ee
Operating System: Microsoft Windows 10 (64-bit)

Hello.
I have HP dv6-3173ee with intel core i7 720qm processor and i bought intel core i7 840qm CPU to upgrade the laptop. In hp  service manual it said that intel core i7 840qm CPU is one of the compatible processors. Yet I tried to upgrade but it did not work. The BIOS version is F.29 ( latest version) and iam using 8gb ram at 1333mhz and 512 gb ssd. So how to make it works, please.
can you help me in this problem?
Thank you

3 REPLIES 3

‎02-06-2019 10:18 PM

HP Recommended

Hi:

 

You need a different motherboard for the quad core processor.  That is why it didn't work.

 

See chapter 3 of the service manual, starting on page 22, item 11 for the list of motherboards.

 

http://h10032.www1.hp.com/ctg/Manual/c02657339

 

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‎02-06-2019 11:52 PM

HP Recommended

as you know my cpu is  I Intel Core i7-720QM processor with 1.6 GHz, SC turbo up to 2.8 GHz, Quad 45 W
  and if i want to upgrade it which one of the processors will be sutiable?

or i can not do an upgrade?

thank you

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‎02-07-2019 06:47 AM

HP Recommended

Hi:

 

Sorry that I misread your original post.

 

So you already had the i7-720 QM core processor, and wanted to upgrade to the i7-840QM.

 

It should have worked, and unfortunately I have no idea why it didn't.

 

Is it possible the i7-840QM processor you have is no good?

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