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‎03-25-2021 12:10 PM

HP Recommended
Product: HP Notebook - 17-by1053dx
Operating System: Microsoft Windows 10 (64-bit)

I'm concerned because a crack and swelling are appearing to the right of my touchpad. My laptop is desk kept, and never moves locations so I'm unsure how a crack could be appearing. My laptop is only about 2 years old. It is gradually getting worse and I'm concerned. I have read online this is a known issue with this laptop model. Any help would be appreciated.

3 people had the same question
1 REPLY 1

‎03-26-2021 07:45 AM

HP Recommended

@Clendenin16

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

This sounds like hardware related issue with the computer and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 
 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  ​​​​​​​HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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