Crack on Laptop outer case

[Neel6]

Being a loyal HP customer, I am writing this mail to address recent quality issues experienced regarding my HP laptop.

I purchased a HP laptop (Model: 15G-BR011TX) in November 2017 from HP authorized M/s Sunshine Computers located in the city of Bharuch, Gujarat. Since then, the laptop was being used single-handed and with utmost care. Just after two years of purchase, I observed a hairline crack was being developed on the laptop outer case near the left hinge. The crack was initially mis-interpreted as a scratch and hence was ignored by me. But over the years the crack was observed propagating and it was clearly visible.

I have been using HP laptop since 2010 being an ex-employee of Agilent Technologies (measurement division of Hewlett Packard) and had enjoyed the best experience of HP products since then. While facing recent issue regarding quality, I found similar issues addressed by several HP customers on portal. It really bothers me as I am thoroughly conversant regarding quality of HP products, support services and business ethics.

Being a valued HP customer, I am writing this mail anticipating an initiative from HP to address this quality issue and regain my faith and trust on the BEST HP products.

[Anand_Andy]

Hi @Neel6,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP Notebook - 15g-Br011tx. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!