Cracked hinge

[KJL68]

HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-eu0000 (267R9AV) 

The right hinge is cracked. It was not dropped or damaged, one day upon opening it the hinge just broke. I now cannot close the laptop for fear that the wires will break. I have seen others post on this issue but have not seen any resolution from HP. Has anyone had any luck with a laptop with a warranty out of date and this same issue? 

[A_Gayathri]

Hi @KJL68,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-eu0000 Cracked hinge. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KJL68]

I have not received any direct messages regarding this issue. Please resend link that works. thank you. 

[sandytechy20]

@KJL68 

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers