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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Cracked keyboard and broken hinge on laptop

Create an account on the HP Community to personalize your profile and ask a question
06-22-2022 01:24 PM
I bought an HP Notebook - 17-by1061st in April of 2020. Almost exactly a year later, the hinge broke and black pieces of plastic were spitting out of the back. The keyboard up near the power jack was cracking so I taped it with gorilla tape. I discovered the laptop was not under warranty even though I was invited to extend my warranty through a popup invite on my computer. HP even took my $59.99 or whatever it was for the extended warranty but then told me I didn't have an extended warranty when I complained that my laptop broke after a year. Since then I have been using my laptop pretty much as a desktop, left open and never closed, on a desk, so it does not become completely unusable. (Also, it is only with great effort that my laptop screen can be closed so I have stopped doing this at all.) My computer works but ... it is broken and I have finally decided that I need to get it fixed, even if it costs me hundreds of dollars. I have learned online that the cheap and defective hinge issue was known to be a problem as many as five years ago but was not fixed by HP. This has resulted in a class action suit against the company in at least one state, Florida.
My question is: how do I get my hardware fixed/replaced and how much will it cost me? And my secondary question is: is there any point in trying to convince HP to fix or replace my laptop with no charge given that they KNEW they had defective parts, i.e., the cheap hinge?
Thanks.