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‎01-30-2025 05:01 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP elitebook 840 G1 intel core i5 8GB RAM 256GB ROM Windows 10 has been crashing and freezing even with the smallest of tasks like transferring files, I tried collecting red **bleep** redemption setup file and it crashed midway.

I was trying to update my PC when I got it and it crashed and restarted I even migrated to Linux mint but it didn't stop crashing 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2025 01:06 PM

HP Recommended

Hello.

 

Could be many things, including bad SSD or bad memory. Maybe overheating too. Or a faulty system board.

 

I recommend running diagnostics on both. Hit F2 when laptop starts up to test the drive. Test the RAM with Memtest 86+

 

Overheating - monitor the CPU temp. If it goes north of 90°C when not under heavy load, check the cooling system - fan working? lots of dust and cat hair clogging the heat sink?

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1 REPLY 1

‎01-31-2025 01:06 PM

HP Recommended

Hello.

 

Could be many things, including bad SSD or bad memory. Maybe overheating too. Or a faulty system board.

 

I recommend running diagnostics on both. Hit F2 when laptop starts up to test the drive. Test the RAM with Memtest 86+

 

Overheating - monitor the CPU temp. If it goes north of 90°C when not under heavy load, check the cooling system - fan working? lots of dust and cat hair clogging the heat sink?

Was this reply helpful? Yes No
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