Critical Issue: HP ENVY x360 Screen Cracking Problem

[Mangana]

Hello everyone. I'm reaching out because my HP ENVY x360 convertible laptop's screen cracked. I opened it yesterday evening and suddenly a large crack appeared from the bottom left-hand corner just above the hinge and it continued popping out while in normal use, i have searched and observed this seems to be a widespread issue affecting many users. Despite handling my laptop gently, its so sad and painful that the screen cracked while i was opening it up. I've only had the laptop for less than two years, and the cost of replacing the screen is almost as high as buying a new one. I hope HP can provide a solution, considering this seems to be a manufacturing defect. It's frustrating because I've been careful with my laptop.

[Irfan_06]

Hi @Mangana,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support