Critical product complaint - Hp victus 16 malfunction

[MertÖzenir]

Dear HP Team,

I purchased an HP Victus 16 in June 2024 and have experienced serious hardware issues from the start: semi-transparent display, flickering on dark areas, screen going black randomly, and unresponsive keyboard and power button. Most recently, the device shut down and has not turned on again.

These issues clearly point to a manufacturing defect. I have submitted the laptop to HP authorized service and requested a full refund. I kindly expect a prompt and fair resolution.

Best regards,
Mert Özenir
(edited)

[Max3Aj]

@MertÖzenir, Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number and active case ID with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Max3Aj

[MertÖzenir]

Hi Max3Aj,

Thanks for your response.

Please find my information below:

Edited

This issue is not about a printer — it concerns my HP Victus 16 (RTX 4060 / Intel i7) laptop.

Let me clarify the situation again:

The main reason I submitted the laptop for service is a chronic problem with the hall sensor.
Due to this defect, the laptop incorrectly thinks the lid is closed, and the screen completely shuts off — even though the system is still running. This is not a one-time failure; it’s a design flaw that has been widely reported by other users of the same model.

I understand that your team is suggesting a panel replacement, but this does not solve the real issue.
The panel has a separate visual problem — the screen appears semi-transparent or distorted at times — but again, that is secondary. The primary issue is hall sensor failure, which leads to the display turning off permanently.

This means a motherboard replacement or a part repair won’t fix the root cause. We are not requesting repair, but instead asking for a full refund or a model replacement based on:

The recurrent nature of the problem,

Its impact on the usability of the device, and

The fact that it’s related to a structural flaw in the product’s design.

In accordance with Turkish consumer protection law, a buyer has the right to request a refund or a new product in cases of chronic or repeated malfunctions that affect functionality.

Please escalate this matter to the appropriate department that can approve a refund or replacement. We are not willing to accept temporary fixes for a structural flaw.

Thank you for your support,
Mert Özenir

[Max3Aj]

@MertÖzenir, Thank you for your response. 

Kindly refrain from sharing device serial number and work order details in the public. 

We see that have send us a PM, we shall continue supporting you from there. 

Warm regards,

Max3Aj 

HP Support