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‎06-01-2018 08:39 PM

HP Recommended
Product: Spectre x360

I received my spectre about 2 months ago.  Both hinges arrived crooked. One is slightly crooked, the other one appears very crooked. I can't imagine this could be good for the computer over time, and I am worried they will not work well/will break over time. I ordered directly through HP on-line. If an HP rep contacts me, I can provide you with my details and order number. I am not sure if the hinges can be fixed. But, I do believe the computer has a manufacturing defect, so I should not have to be fixing a brand new computer. Thank you.Very Crooked HingeVery Crooked HingeVery Crooked Hinge 2Very Crooked Hinge 2Slightly Crooked HingeSlightly Crooked HingeSlightly Crooked Hinge (2)Slightly Crooked Hinge (2)

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‎06-01-2018 09:52 PM - edited ‎06-01-2018 09:57 PM

HP Recommended

@blil23

Wow.Definitely out of line. I would request warranty service since you are outside the 30 day return/exchange period. Use this link-click 'Continue as guest:

https://support.hp.com/us-en/contact-hp

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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‎06-01-2018 09:52 PM - edited ‎06-01-2018 09:57 PM

HP Recommended

@blil23

Wow.Definitely out of line. I would request warranty service since you are outside the 30 day return/exchange period. Use this link-click 'Continue as guest:

https://support.hp.com/us-en/contact-hp

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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