cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
3 1 0 0
Message 1 of 2
40
Flag Post

Crooked/Uneven Hinge

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

Hello,

 

I've recently been experiencing hardware issues with my HP Envy x360 in the form of a right crooked hinge.

 

As you can see in the images, while one of the hinges (the left hinge) is in its normal position and works fine, the right hinge is completely uneven.

 

As a result, using it has become much more worrisome. Whenever I close my laptop screen, it rests uneven (it doesn't even close the full way) and when I do use my laptop, the screen is uneven and if the screen tilts back too far (my laptop should be able to flip around to be used in tablet mode) it makes a worrying popping sound.  So much so that I'm constantly worried that if I push it back too far or whenever I shut it that the hinge may become stuck or permanently damaged when I next try to open it.

 

I received this laptop on the 28th September 2018 (just over 2 years ago) and I've never once dropped it or damaged it in a way that I can imagine would cause this.

 

So, I was wondering if it was at all possible for me to have my laptop picked up, have the hinge repaired/readjusted and then returned, seeing as I also purchased the 'HP 3 Year Pickup and Return Notebook Service' and it should fall under the warranty?

 

Thank you.img1.jpgimg2.jpgimg3.jpgimg4.jpgimg5.jpg

1 REPLY 1
Level 17
Level 17
43,923 43,709 7,009 12,350
Message 2 of 2
Flag Post
HP Recommended

We are not able to accept a warranty claim here. You have to start the process here.

 

https://support.hp.com/gb-en

 

Enter serial number (don't post here) and follow prompts and you will eventually receive contact information to attempt to arrange for warranty repair. No promises as to the outcome but here is the process. Good luck. Post back here if you run into problems.


Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation