Ctrl + C and Ctrl + V do not work

[ZiaCo]

Hi,

I have been struggling to get Ctrl + C and Ctrl + V working.

I have tried to uninstall the driver and restart the computer but this does not work.

I have also tried to uninstall the driver and turn off the computer and remove the battery and then put the battery back in and turn on computer to see if this works but none of the options provided are working.

The driver name is:- Standard PS/2 Keyboard

Ctrl + A,  Ctrl + B etc all work just not Ctrl + C, Ctrl + V and Ctrl + X.

Thanks in advance

[Echo_Lake]

@ZiaCo
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried using an external keyboard?

While you respond to that, let's try these steps: 

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[ZiaCo]

@Echo_Lake

Did this happen after a recent window or software update?

This has been happening since i got my laptop and have noticed that sometimes it works and sometimes the commands do not work. I have not changed any of the settings 

Have you made any hardware/software changes?

No changes at all 

Have you tried using an external keyboard?

I have tried and it works 

The HP PC Hardware Diagnostics.works as it should but still the commands do not work

[Echo_Lake]

@ZiaCo
Thank you for posting back.

If your keyboard is not working, try the following steps:

1. Shut down the computer.

2. Press the Power button, and then immediately press the Esc key repeatedly to open the Startup Menu.

   NOTE: If the Startup Menu screen does not open, the integrated keyboard hardware is not working. Service or replace the integrated keyboard in the notebook. To continue using the notebook, connect a USB wired keyboard to a USB port, and then restart the computer.

3. Press F10 to open the BIOS settings.

4. Press F5 to load the default settings, and then press F10 to accept the changes.

5. Restart the computer.

6. In Windows, search for and open Device Manager.

7. Click View, and then select Show hidden devices.

   

8. Click the arrow next to Keyboards, right-click the keyboard name, and then click Uninstall to remove the device from Windows.

9. Remove all devices in the Keyboards category, and then restart the computer.

   The keyboard should now work correctly.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[ZiaCo]

Hi,

I have tried what was mentioned above but does not work still. I have noticed that once I have connected the keyboard and disconnect it. Ctrl + C and Ctrl + V start to work

[Echo_Lake]

@ZiaCo

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.