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HP Recommended

so i did the restart thing and it didnt work 

i noticed when i run games with my intel graphivs card its fine and wont do the current throttle thing it only happens when i use my nvidia gpu 

thank you again

HP Recommended

@hessam_7800gtx, Thanks for your response and time again.

 

I appriciate your efforts for trying out the steps.

 

As you mentioned the issue still persists after performing a push button reset on your PC.

 

Uninstall the NVIDIA graphics driver from device manager and install the drivers directly from NVIDIA website.

 

You can download the latest drivers using NVIDIA auto detect utility. Link: http://www.nvidia.com/Download/Scan.aspx?lang=en-us

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope this helps!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

A4Apollo
I am an HP Employee

HP Recommended

thank you for your quick response 

it didnt help either im still getting low frequncy on cpu after changing the driver

 

HP Recommended

@hessam_7800gtx, thanks for your quick response and time.

 

I appriciate your efforts for writing back to us.

 

As you mentioned the issue still persists after updating the graphics driver.

 

Since we are exhausted with the steps, I suggest you please contact the phone support and they should be able to take remote control of your PC and assist you.

 

HP Support can be reached by clicking on the following link: 

  1. Click on this link – www.hp.com/contacthp/
  2. Click on “Continue as guest”.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on “Show Options”.

 

 

Take Care! 

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

HP Recommended

So i finally found a solution for this problem its quite easy

After turning on the laptop go in device Manager and uninstall Intel(R) Dynamic Platform and Thermal Framework Processor Participant  and select to delete the driver software for this device

i post this so if any one else has this problem you can actually help them  

HP Recommended

@hessam_7800gtx, Thanks for your quick response and time again.

 

I appriciate your efforts for writing back to us.

 

As you mentioned after uninstalling the intel dynamic platform thermal framework from the device manager your issue got resolved.

 

I am happy to hear that your issue got resolved.

 

If you have any queries in future related to any HP products, you can always reach out to us.

 

We will try our best to help you out.

 

Take care,

Have a great day!

A4Apollo
I am an HP Employee

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