• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-07-2019 02:21 PM - edited ‎04-07-2019 02:22 PM

HP Recommended
Product: OMEN by HP - 17-w295ms
Operating System: Microsoft Windows 10 (64-bit)

When I use my touchpad to click (Tapping not clicking the button), my cursor will at random times jump down about 30 - 60 pixels. This is rather annoying as I will often have to readjust the cursor and tap again. This has happened since first turning the notebook on for the first time. I have also tried updating the BIOS firmware and touchpad firmware, Uninstalling the touchpad software and reinstalling, and adjusting the sensitivity. Any help is appreciated.

1 person had the same question
1 REPLY 1

‎04-08-2019 05:36 PM

HP Recommended

@TheCodeGeek
Thank you for posting on the HP Support Community.

 

Try with an external mouse. If that fails then I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.