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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Cursor keeps shaking whenever i touch touchpad while chargin...

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06-05-2021 01:47 PM
Windows is fully updated, all settings are perfect, no modification in settings
Processor- AMD Ryzen 5 3500u
GPU- Radeon Vega 8
RAM - 8GB
ROM- SSD- 250 GB
HDD- 1TB
06-08-2021 07:12 AM
Welcome to HP Support Community
I would like to help
Could you elaborate more on the issue since the Cursor is supposed to move when you touch the Touchpad irrespective of whether the Notebook is charging or not.
Could you explain what you mean by the cursor shaking?
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
06-09-2021 09:22 AM
By cursor shaking I mean the cursor keeps moving a little up-down and left-right whenever I touch my touchpad - here I am not moving my finger not even little millimeter, I keep my finger steady on the touchpad, still cursor moves. It does not happen every time but this issue comes randomly at any charging, in some charging session cursor works perfect but sometimes it does not. There is no external change I did in hardware or software, my laptop is still in the warranty phase.
Do you get what I am trying to say, if yes please help me.
06-10-2021 06:52 AM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
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Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
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Click Check for updates and messages to scan for new updates.
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Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
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Click the update name for a description, version number, and file size.
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Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee