Cursor moving independently, opening windows and apps like it’s possessed

[Tinymogul]

After the laptop OS loads and I use ‘hello’ to login, the cursor starts moving like crazy, opening windows that are on the desktop. It becomes difficult to shut down because of all the clicking that the machine is doing on its own.  Sometimes, when the laptop restarts it will resolve the issue. Lately, it has been going nonstop.  What is the problem with it and how to fix it, before it accidently messes up my files?

[Irfan_06]

Hi @Tinymogul,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop touchscreen malfunctioning.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

- Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC

- Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

- Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

- Refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

- If the issue still persists, Disable the touchscreen drivers on your laptop to isolate the issue.

Open Device Manager:

• Right-click on the Start menu or press Windows + X.
• Select Device Manager from the list.

Locate Touchscreen Device:

• In Device Manager, look for the category labeled Human Interface Devices.
• Expand this category by clicking the arrow next to it.

Disable the Touchscreen:

• Find an entry that typically says something like HID-compliant touch screen.
• Right-click on it and select Disable device.
• Confirm any prompts that appear.

Restart (if necessary):

• Some changes may require a restart to take effect and if the issue gets resolved after disabling the touchscreen drivers.

There is an issue with the touchscreen and the unit needs to be repaired.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support