Customer Support is Terrible

[SBSouth]

I have a boat anchor of a product namely a HP ENVY computer that was purchased new in July of 2024.  Shortly after I started using the product, I started getting a blue screen showing boot device not found.  Eventually the computer would no longer boot up.  After having incredible difficulty in getting an actually HP Support person on the phone, they finally took the computer back for repair.....2 weeks later same thing.  Guess what HP Support still out to lunch and will not effectively answer my calls to the number I used last time.

I know my $800 is meaningless to HP, but I have lost all faith in them.  I just need a computer to go to college that works.  

[Sneha_01]

Hi @SBSouth 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I’m really sorry to hear about your frustrating experience with your HP ENVY. It sounds incredibly challenging, especially with the urgency of needing a working computer for college.

May I know do you ave any existing case number with HP?  If yes, Please share it in a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[SBSouth]

I have been provided with a box to send the computer back to HP for repairs.  We will be sending it back today or tomorrow.

I will say our HP experience has been less than satisfying.  During our support calls the operator let us know that the warranty will be up and we should consider an extended warranty.

Frankly this is offensive.  Our computer does not work, has not worked, and HP wants us to pay more money to protect ourselves from a defective product.   HP should be offering us a free extended warranty vs asking us to pay more money for a computer that does not work.  

This will not be resolved until we have a working computer,  and until our situation is corrected, we are a very dissatisfied customer.  

[Sneha_01]

Hi @SBSouth,

This is far from ideal! We apologize for the inconvenience. May I know do you ave any existing case number with HP?  If yes, Please share it in a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support