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‎03-07-2023 09:34 PM

HP Recommended

Hi. I have an HP 15 db0031 nr and my jack is broken. I'm trying to buy a replacement but unsure if I go by the model number which is the db0031 nr, or the code on the jack plug  itself, which is 799736 Y-57.  Thanks.

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1 REPLY 1

‎03-11-2023 04:31 AM

HP Recommended

Hi @shellybellyme9,


Welcome to HP Support Community. 
 

I see that you are facing issues with part ordering for your HP 15 db0031 nr.

 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
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