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‎12-20-2022 05:21 AM

HP Recommended
Product: HP Notebook - 15-db0011dx

I bought a DDR4 2400hz for my laptop 15db0011dx, it works in another laptop but freezes in the start, when I place the old card, it works just fine, I tried in another laptop and it recognizes and its working.

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2 REPLIES 2

‎12-20-2022 10:05 AM

HP Recommended

@Bruno2294 

 

Not all machines are the same, not all RAM sticks are the same ... You need compatible RAM for your machine, not just 2400MHz. Your machine only has 1 slot of RAM with (4 GB DDR4-1866 SDRAM (1 x 4 GB)) now and supports 8GB max.

 

              https://www.crucial.com/memory/ddr4/ct8g4sfs824a/ct12661999     (will run at 1866MHz)

 

Regards.

BH
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‎12-20-2022 10:13 AM

HP Recommended

But the frequency could impact in this manner, i thought it would not interfere, to solve this problem I should get another stick with the same frequency as the motherboard supports? Thanks for the answer.

 
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