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‎08-08-2026 11:18 AM

HP Recommended
Operating System: Microsoft Windows 11

DISPLAY PROBLEM

Category:
Reply
1 REPLY 1

‎08-10-2026 03:59 AM

HP Recommended

Hi @5CD5211L4P 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand you are experiencing a display problem. Thank you for reaching out, and if you have already tried any troubleshooting, I appreciate the time and effort you've taken so far.

 

To better understand the issue and provide the most relevant guidance, could you please share:

  • The HP product model or product number.
  • Are you using a laptop, desktop, or All-in-One PC?
  • What exactly is happening with the display?
    • Blank/black screen
    • No display at startup
    • Flickering screen
    • Dim screen
    • Lines on the display
    • Distorted colors
    • Display works on an external monitor but not on the built-in screen
  • When did the issue begin?
  • Does the issue occur immediately after powering on, during Windows startup, or after logging in?
  • Have you noticed any recent changes such as Windows updates, driver updates, BIOS updates, or physical impact to the device?

 

Also, please let us know any troubleshooting steps you have already performed so we can avoid repeating them and focus on the next appropriate checks.

 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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