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- DOA issued but replacement problem

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09-20-2023 03:10 AM - edited 09-20-2023 03:11 AM
DOA letter issued by HP for HP victus gaming laptop and when I contacted flipkart for replacement, they told me its seller brand policy and cannot provide replacement due to policy and Hp can only provide replacement. The current unit was sealed and is at my house ( Address- House no-176, 1st floor, DDA flats, Khirki, New Delhi 110017). Please provide assistance ASAP. Below is my DOA letter
09-25-2023 12:17 AM
Hi @Rishi51,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Alden4
HP Support
HP Support Community Moderator