• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Hi, I have problems with my laptop HP 17t-cn200,  ProdID 4V788AV, [Personal Information Removed]

The laptop after a reset and restart, begun running a BIOS update and firmware update. Then reset again and restart  with blue screen.

I am looking for driver for this model laptop but your system is very complicated and when I write the model the system show me that it is not available..

3 REPLIES 3
HP Recommended

@OresteH wrote:

Hi, I have problems with my laptop HP 17t-cn200,  ProdID 4V788AV, [Personal Information Removed]

The laptop after a reset and restart, begun running a BIOS update and firmware update. Then reset again and restart  with blue screen.

I am looking for driver for this model laptop but your system is very complicated and when I write the model the system show me that it is not available..


Can you get into the BIOS setup?  If not, and it is in warranty, then return it for repair
https://support.hp.com/us-en/checkwarranty
https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

 If it is not in warranty then try restoring the bios using the "B" key method.

https://support.hp.com/id-en/document/ish_3966820-3438449-16

Try procedures 1,2 and the first part of 3

 

There seems to be a problem with the driver lookup.  I am glad you supplied the serial number and it was not removed by a moderator (yet).  The serial lookup shows three different product IDs.  

 

BeemerBiker_0-1706377334607.png

 

The only product ID that is useable is 4V794AV and it shows this system which does not seem to be your model and it has a different product ID (4V792AV)

Your system is shown here and I cannot find any drivers at HP support nor even using google to search.  I notified a moderator.

 

If step 1 and 2 and the first part of 3 do not fix the problem then call support to ask for help  The second part of 3 requires a bios to install which I cannot find.

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Hi, @OresteH 

 

The product number you posted indicates that your notebook is part of the HP 17 Laptop PC 17-c2000 IDS model series.

 

HP PartSurfer

 

Product Number :  4V788AV
Description :   HP 17 Laptop PC 17-c2000 IDS model series.

 

Below is the link to the driver page for your notebook:

 

HP 17 Laptop PC 17-c2000 Software and Driver Downloads | HP® Support

HP Recommended

@Paul_Tikkanen wrote:

Hi, @OresteH 

 

The product number you posted indicates that your notebook is part of the HP 17 Laptop PC 17-c2000 IDS model series.

 

HP PartSurfer

 

Product Number :  4V788AV
Description :   HP 17 Laptop PC 17-c2000 IDS model series.

 

Below is the link to the driver page for your notebook:

 

HP 17 Laptop PC 17-c2000 Software and Driver Downloads | HP® Support


Thanks Paul, I tried looking up 4V788AV but was unable to find any device using HP services

BeemerBiker_1-1706379947548.png

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.