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‎05-19-2016 12:13 AM

HP Recommended
Product: Pavilion dv6t-6100
Operating System: Microsoft Windows 7 (64-bit)

The above tests failed, and the SMART, Memory, and Battery tests passed.  I was having trouble with one program so I rean these diagnostics.  The failure ID is 9LGDWX-5M984B-MFH15G-60SN03.  What does the failure code mean?  If I need a new hard drive, how do I know what one to get?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2016 12:25 AM

HP Recommended

Hi,

 

The 24 character error code is a failure of the short Disk Self Test and would indicate that the Hard Drive is failing and needs to be replaced.

 

The drive on the link below is an example of one that would be fine for your notebook.

 

750Gb Notebook Hard Drive.

 

The procedure to replace the Hard Drive starts on Page 70 of your Maintenance & Service Guide.

 

Once done, simply use your Recovery Media to reinstall the Operating System on the new drive - this procedure is described in the HP document Here.

 

Regards,

 

DP-K

 

 

 

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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2 REPLIES 2

‎05-19-2016 12:25 AM

HP Recommended

Dear Customer ,

 

Greetings for the day!!!

 

 

HDD IS FAULTY !!!

 

 

Hard Disk 1 Quick Test Failure - 9LGDWX-5M984B-MFH15G-60SN03

 

as per the description is hard drive is faulty depending on the noteook details please contact the HP REP from the country of purchase i am sure you will be provided the best solutions from us.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

Regards,
Vijay
Was this reply helpful? Yes No

‎05-19-2016 12:25 AM

HP Recommended

Hi,

 

The 24 character error code is a failure of the short Disk Self Test and would indicate that the Hard Drive is failing and needs to be replaced.

 

The drive on the link below is an example of one that would be fine for your notebook.

 

750Gb Notebook Hard Drive.

 

The procedure to replace the Hard Drive starts on Page 70 of your Maintenance & Service Guide.

 

Once done, simply use your Recovery Media to reinstall the Operating System on the new drive - this procedure is described in the HP document Here.

 

Regards,

 

DP-K

 

 

 

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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