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‎08-06-2019 04:23 PM

HP Recommended
Product: Hp ay503tx
Operating System: Microsoft Windows 10 (64-bit)
Last night my laptop hanging like **bleep** then I try to restart my laptop After that screen will frezzed with a black screen and again and again I try to start my laptop but it will frezzed continually. After that I performed some test on the digonostic menu and I found that short DST FAILD also long DST FAILED. then I reinstall my OS starts normally but on the digonostic menu it still shows that short DST & long DST failure. What to do ..pls help me
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2019 06:02 PM

HP Recommended

Hi:

 

The hard drive needs to be replaced and the operating system reinstalled.

 

If you can still get into windows, back up any files you want to save onto a portable hard drive.

 

Below is the link to the service manual for your notebook.  The hard drive R & R procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

After you replace the hard drive, you can reinstall W10 by using the HP cloud recovery client utility.

 

Below is a link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

View solution in original post

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1 REPLY 1

‎08-06-2019 06:02 PM

HP Recommended

Hi:

 

The hard drive needs to be replaced and the operating system reinstalled.

 

If you can still get into windows, back up any files you want to save onto a portable hard drive.

 

Below is the link to the service manual for your notebook.  The hard drive R & R procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

After you replace the hard drive, you can reinstall W10 by using the HP cloud recovery client utility.

 

Below is a link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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