• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-09-2020 05:50 AM - edited ‎10-09-2020 05:58 AM

HP Recommended
Product: HP 245 G5
Operating System: Microsoft Windows 10 (64-bit)

My laptop came with DDR3 4GB ram in single slot, now i upgraded to 8 GB with another 4GB of RAM(i tried my best to see the new ram has same frequency ,brand and CAS latency).
but CPUZ shows single channel.(it recognize my another ram and now total memory is 8GB)
does this laptop motherboard not support dual channel??
I was expecting it to work in dual channel.
product number :- Y9Q66PC#ACJ

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2020 06:56 AM

HP Recommended

Hi:

 

Normally memory works that way, but on a few AMD models such as yours, the memory only runs in single channel mode even when you install memory in matching capacities such as you did.

 

Below is the link to the service manual for your notebook.

 

http://h10032.www1.hp.com/ctg/Manual/c05227925

 

See chapter 1 for the memory specs...and notice what it indicates...

 

Two non-customer-accessible/upgradable memory
module slots
DDR3L-1600 Single Channel Support

 

There is noting wrong with your PC, and nothing you can do about it.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-09-2020 06:56 AM

HP Recommended

Hi:

 

Normally memory works that way, but on a few AMD models such as yours, the memory only runs in single channel mode even when you install memory in matching capacities such as you did.

 

Below is the link to the service manual for your notebook.

 

http://h10032.www1.hp.com/ctg/Manual/c05227925

 

See chapter 1 for the memory specs...and notice what it indicates...

 

Two non-customer-accessible/upgradable memory
module slots
DDR3L-1600 Single Channel Support

 

There is noting wrong with your PC, and nothing you can do about it.

Was this reply helpful? Yes No

‎10-09-2020 07:36 AM

HP Recommended

Thank you for quick response !
🙂

Was this reply helpful? Yes No

‎10-09-2020 07:42 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.