DVD/CD Drive Not working

[Ptk7]

Hello, I need help for my laptop's DVD Drive as the disk icon is suddenly vanished, I checked the device manager, it is not showing up there, I tried to troubleshoot, I checked some tutorials to resolve the problem by checking out the registry files, hardware diagnostic, restoring system from all the backups, searched hidden drivers , upgrading drivers  butTbut nothing worked.

The disk drive is visible in the bios setup when I checked but even after trying all the resolutions available on the hp support I am unable to resolve this problem,

The Dvd tray is not opening by clicking on the button, if I put a disk in the drive it does not reads it.

Kindly help with a resolve to this issue

Thanks and Regards

Prateek

[The_Fossette]

@Ptk7

I reviewed your post and I understand that the DVD drive is not getting detected in Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03370738

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Ptk7]

Thanks for your response, and your help, I have checked the link attachment and yes the drive is Visible in Bios but no such or any driver is there in my device manager I have checked it every way possible, I have already tried a lot of things even system restore but can't fix it, please help if there is any other way to resolve.

Thanks

[KrazyToad]

@Ptk7

Please perform a Reset and let me know if that helps

Thank you

Link: https://support.hp.com/in-en/document/c04742289

[Ptk7]

Hello, I Have performed the system reset but still not working, please help if any other ways if possible

Thanks for support

[The_Fossette]

@Ptk7

I recommend you perform a test on the DVD drive following the steps in the below article.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Ptk7]

Hello, I did the hardware diagnostic but found no issues, it came clean

The dvd drive is only visible in bios, no where else

[The_Fossette]

@Ptk7

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!