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DVD/CD Rom drive is not detected in device manager or BIOS

HP Recommended
HP Envy m6 1105dx
Microsoft Windows 10 (64-bit)

I've found numerous questions asked, but not many answers. I implore relevant solutions outside templates that dominate forums. In the very beginning of troubleshooting, I did find that the driver, Tsstcorp SU-20B88 was listed and then uninstalled. However, I cannot reinstall or see it listed when selecting show hidden devices. 

  • I do not see cdrom.sys running under services. 
  • Using ServiWin, the program shows that cdrom.sys is running, but I cannot stop or restart the service.
  • It is not recognized in the bios or HP Hardware Diagnostics. 

So far, I’ve followed every step given for “Your CD or DVD drive is not recognized by Windows or other programs” by HP and completed others:


  • Edition: Windows 10 Home
  • Version: 20H2
  • Build: 19042.804 10/16/2020

IDE ATA/ATAPI controllers

  • AMD SATA Controller
    • Driver:      4/15/2015

I'm at wits end, I appreciate any response. TIA

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue


At this point I suggest you contact HP Support in your region since this seems to be an issue with the DVD Drive


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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