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‎03-30-2024 10:39 AM

HP Recommended
Product: HP Notebook - 17-by0062st
Operating System: Microsoft Windows 10 (64-bit)

Help Please!! 

Earlier, I could not get my DVD Drawer to open. Now I can with the help from a community member a moment ago... When I try to play a disc in my DVD nothing happens. There are two lights beside the drawer. There has always been. One light stays on and the other blinks. I thought I should mention... Is there any way I can get my DVD player works? Thanks

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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2024 11:29 AM

HP Recommended

Are you trying to play a DVD video?

 

If so, W10 does not have the software to play DVD's.

 

Most of us use the free VLC media player from the Microsoft Store to play DVD's.

 

VLC - Microsoft Apps

 

If that doesn't work, most likely your notebook's DVD drive has failed and would need to be replaced.

View solution in original post

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3 REPLIES 3

‎03-30-2024 11:29 AM

HP Recommended

Are you trying to play a DVD video?

 

If so, W10 does not have the software to play DVD's.

 

Most of us use the free VLC media player from the Microsoft Store to play DVD's.

 

VLC - Microsoft Apps

 

If that doesn't work, most likely your notebook's DVD drive has failed and would need to be replaced.

1 person found this reply helpful
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‎03-30-2024 12:08 PM

HP Recommended

Thank you so much for your support Paul! 😎

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‎03-30-2024 12:16 PM

HP Recommended

You're very welcome.

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