DVD RW Drive Shows Up In Device Manager But Does Not

[DaveMass]

The CD /DVD RW drive (Drive E) in my laptop has quit reading CDs and DVDs when I insert them.

The drive shows up in Device Manager and it shows that driver SU208GB is installed. It also states “The device is working properly”. Yet, whenever I insert a disc of any type (CD, DVD, RW, etc.) it sits in the drive for maybe 5 seconds. Then a box pops up telling me to insert a disc into drive E: and the drive door pops open. I insert disc, close the drive, and. . . nothing. Not even any noise to indicate it is spinning up.

I have uninstalled and reinstalled the driver listed above three times, have done a complete system restore, ran a nearly 6 hour long hardware diagnostic test that's downloadable from this site. . . .again, nothing. All tests show the drive present and working.

If anyone has any suggestions on where to go from here, I sure would appreciate it. I have no idea what to try next and the computer is out of warranty.

Thanks,

David

[A4Apollo]

Hey there! @DaveMass, Welcome to HP forums.

I understand you have optical drive issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Is the CD\DVD drive listed in device manager?

Have you tried checking with different DVDs?

What kind of DVD's are you trying to play on your laptop?

As you mentioned the optical drive on your laptop is unable to read the discs.

Please provide the product number of your PC to assist you better.

If the DVD drive is listed in device manager try the steps recommended below.

Try updating the BIOS on your PC and check if it helps.

Link to update the BIOS.

You can also update the drivers using HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, Please try the below steps.

Click Start on the Left Bottom of the Screen.
Click Start Search
Type “regedit” and Hit Enter
On the Left hand Pane you can find H-Key-Local Machine.
On the Left side of H-Key-Local Machine you can find “>” sign Click on that “>” Sign.
You can find “System”, just click on beside its “>” sign.
Where you can find “Current Control Set”, just click on beside its “>” sign.
Where you can find “Control”, just click on beside on its “>” sign.
Where you can find “Class”, just click on beside on its “>” sign.
Please look for “{4D36E965-E325-11CE-BFC1-08002BE10318}”, just click on it(Not on the arrow beside it)
In the right side of the pane you can find ‘Upper Filter’
Please select ‘Upper Filter’and delete it.
Then choose the Lower filter and delete it.

Also, Uninstall the CD/DVD drivers from device manager.

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Expand CD/DVD from the list.

Right click on the DVD drive click uninstall.

Restart your PC and check if the DVD drive is ejecting by itself.

Try reseating the DVD drive as last resort.

If the issue still persists after trying out the steps it is a hardware issue with the optical drive on your PC.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Have a pleasant day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[mdklassen · Accepted solution]

> The drive shows up in Device Manager and it shows that driver SU208GB is installed.

> It also states “The device is working properly”.

Yes, all the "electronics" are working, but you seem to have a "mechanical" problem.

Compare to an automobile with 4 flat tires. 

You can start the motor, tune the radio, but you cannot drive it.

> Yet, whenever I insert a disc of any type (CD, DVD, RW, etc.) it sits in the drive for maybe 5 seconds.

> Then a box pops up telling me to insert a disc into drive E: and the drive door pops open.

> I insert disc, close the drive, and. . . nothing. Not even any noise to indicate it is spinning up.

Insert a labelled CD/DVD, noting the orientation of the label,

e.g., text on the label is exactly in the same path as the front of the tray.

Close the tray.

When it re-opens, check the orientation of the label.

If it is exactly the same orientation, then the motor that should "spin" the media has failed.

Try it again, a few times, to confirm the result.

It is necessary to replace the device.

But, it might cost less to purchase an external CD/DVD device with a USB connection, than to pay a technician to disassemble, replace, re-assemble, and test.

[DaveMass]

mdklassen,

Hello and thanks for taking time to respond to my originaal post. I did as you suggested and, sure enough, it indicates the need for a new drive. So I will also follow your second suggestion and get an external drive. It didn't take much online brosing before I realized this is by far the best option for someone in my situation.

Thank you again and have a great 2018

David M

---

mdklassen wrote:nl

> The drive shows up in Device Manager and it shows that driver SU208GB is installed.

> It also states “The device is working properly”.

Yes, all the "electronics" are working, but you seem to have a "mechanical" problem.

Compare to an automobile with 4 flat tires. 

You can start the motor, tune the radio, but you cannot drive it.

> Yet, whenever I insert a disc of any type (CD, DVD, RW, etc.) it sits in the drive for maybe 5 seconds.

> Then a box pops up telling me to insert a disc into drive E: and the drive door pops open.

> I insert disc, close the drive, and. . . nothing. Not even any noise to indicate it is spinning up.

Insert a labelled CD/DVD, noting the orientation of the label,

e.g., text on the label is exactly in the same path as the front of the tray.

Close the tray.

When it re-opens, check the orientation of the label.

If it is exactly the same orientation, then the motor that should "spin" the media has failed.

Try it again, a few times, to confirm the result.

It is necessary to replace the device.

But, it might cost less to purchase an external CD/DVD device with a USB connection, than to pay a technician to disassemble, replace, re-assemble, and test.

---

post. I did as you suggested and, sure enough, it confirmed

[Stormelk]

First off, I have a HP Pavilion dv6-1149wm.  It's dvd player will not play the discs.  I've had to do a system recovery which sent my comp back to the original windows 7 and I am wanting to use my XP upgrade disc or even the windows 10 deal (my comp was full of viruses, Trojans, ect. and extremely slow, just like my internet service provider, not much faster than dial up in this part of the country). All that the dvd's do is run around in circles, like I am doing at this moment in time.

I've done the diagnostic tests and they all passes except one, which was the bios.  I get the message that the bios is locked.  Is it from the anti-virus software??

I've done these steps so far, but when it comes to deleting the upper and lower filters, they are not listed at all.

Click Start on the Left Bottom of the Screen.
Click Start Search
Type “regedit” and Hit Enter
On the Left hand Pane you can find H-Key-Local Machine.
On the Left side of H-Key-Local Machine you can find “>” sign Click on that “>” Sign.
You can find “System”, just click on beside its “>” sign.
Where you can find “Current Control Set”, just click on beside its “>” sign.
Where you can find “Control”, just click on beside on its “>” sign.
Where you can find “Class”, just click on beside on its “>” sign.
Please look for “{4D36E965-E325-11CE-BFC1-08002BE10318}”, just click on it(Not on the arrow beside it)

Thank you for your help and time.