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‎10-16-2020 05:12 AM

HP Recommended
Product: X7G68EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

I was already running Windows 10 when Windows installed another upgrade to Windows 10. This has caused the removal of all details from Drive (E) and now I can't burn DVD's or CD's. Asking HP is a waste of time because all I get is the virtual agent. Can anyone advise me on what to do?

3 REPLIES 3

‎10-16-2020 06:04 AM

HP Recommended

Try removing upper and lower filters from the registry:

 

https://www.lifewire.com/how-to-delete-the-upperfilters-and-lowerfilters-registry-values-2619222

 

Also you can see if there is a hardware issue with the optical drive by trying to boot the system from a bootable CD or DVD. If the system can boot from optical then we know the problem is within Windows and not the drive itself. 

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‎10-18-2020 03:43 AM

HP Recommended

Thank you for your advice, but when I opened the link you sent me, it was like trying to read a foreign language. I went to Argos and bought an external DVD reader/burner and I now use that with no problem. What I have discovered though is that HP is crap, and Windows is a waste of time. My daughter uses Macintosh on a cheap laptop, and has never had any problems like I have, so I'm going to follow her example and put this down to a case of buyer beware.

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‎10-18-2020 05:32 AM

HP Recommended

Yes its a baffling world and things can be complicated. Sorry to have responded. Good luck to you. 

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